Sydney, NSW -- (SBWIRE) -- 11/27/2015 -- Active car Removal Company increases customer care representation

Active car Removal Company has made an announcement of the increase in customer representatives it has made. The company is known for cash for cars in Sydney and says that this action was prompted by the increased number of calls they are getting from customers.

The owner of active car removal company had this to say when we interviewed him at his office, "I have been a customer of one product or another all through my lifetime. It can really get frustrating when you need some assistance on something and there is either no one to pick your call, the one who picks your call has no clue how the company works or your call just gets the busy signal. We never want our clients to feel this frustration. Letting go of a car can be a hard time especially if it holds some kind of sentimental value to the owner. We there are looking into making the process as easy as possible and allow our customers to go back to their daily routine with ease."

The company, which is known for paying more than the fair price of a car, says that it always values the customer and wants to ensure that they are fully satisfied with the services offered. They also want to be able to solve any issues, and get information clarified before a deal is made. It continues to add that sometimes one may assume small details and the perfectionist customer will want to know the smaller details and get as much information as possible for they can give their car up.

Sometimes, the company states, he customer wants to know if we can reschedule the picking of the car because they want to be there when the car is taken away but the cannot be home in the two of three hours we want to pick the car up. Not having anyone talk to such a customer will bring frustrations and a lot of inconveniences. If the customer wants to go to work first, it is always good business practice to listen and see if someone will be available to do the car removal when he client gets back from work.

The company also foresees an increase in the car removals to be done in the next year and says that this is just one of the many ways they will be gearing up for that. To get the car removal services, all a customer has to do is log in to the company's website, state their location, and the condition, model and age of the car they are selling. The company, through one of the representative will then set a price. If the price is fair and acceptable to both the client and the company, the car removal will be done in less than three hours. Because there will be more and more projected car removals, more customer care representatives are needed. The company adds that they need people who will be receiving calls, some answering emails and others dealing with removal orders.

"This will not only make us more effective, it will also increase the speed at which we respond to the growing number of customers we have each day. The fair price e offer for old cars and cars that are in very bad condition is nothing if we will not have people who can treat our customers properly, with respect and appreciation. This can be counted as our way to than our customers for being loyal, for choosing us and for allowing us to go to them and serve them," says the company owner.

To get the car removal services, a customer can also call and describe their vehicle and the odometer reading. The car owner will be required to present the car ownership title to the removal specialist that will come and the plates of the car so they can confirm that the car described is the car they have before them. Once this is confirmed, the car owner will be given some paperwork to sign and presented with the money in hard cash. Just like that, the customer can have more space to use or to put a new car. The company insists that this process is impossible without great customer service to begin with.

Find out more: Active Car Removal Sydney