London, UK -- (SBWire) -- 04/22/2019 --The "Global Cloud Contact Center Market" is an in depth study analyzing the current state and forecast 2019-2025. It provides brief overview of the market focusing on definitions, market segmentation, end-use applications and industry chain analysis. The study on Global Cloud Contact Center Market provides analysis of market covering the industry trends, recent developments in the market and competitive landscape. Competitive analysis includes competitive information of leading players in market, their company profiles, product portfolio, capacity, production, and company financials. In addition, report also provides upstream raw material analysis and downstream demand analysis along with the key development trends and sales channel analysis. Research study on Global Cloud Contact Center Market discusses the opportunity areas for investors.
The report provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
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This report focuses on the global Cloud Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud Contact Center development in United States, Europe and China.
The key players covered in this study
8x8, Inc.
Five9
Cisco
Genesys
Oracle
Newvoicemedia
Connect First
Aspect Software
Nice Ltd.
3clogic
Bt Group
West Corporation
Liveops
Mitel Networks Corporation
Ozonetel Systems Pvt. Ltd
Evolve IP, LLC.
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Market segment by Type, the product can be split into
Public Cloud
Private Cloud
Hybrid Cloud
Market segment by Application, split into
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
Available customization:
With the given market information, Ameco research offers customization's in line with the company's specific wishes. The following customization choices unit of measurement accessible for the report:
Regional and country-level analysis of the Global Cloud Contact Center Market, by end-use.
Detailed analysis and profiles of additional market players.
Table of Contents
Global Cloud Contact Center Market - Industry Size, Share, Trends and Forecast 2019 - 2025
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2014-2025)
1.4.2 Public Cloud
1.4.3 Private Cloud
1.4.4 Hybrid Cloud
1.5 Market by Application
1.5.1 Global Cloud Contact Center Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Consumer Goods and Retail
1.5.4 Government and Public Sector
1.5.5 Healthcare and Life Sciences
1.5.6 Manufacturing
1.5.7 Media and Entertainment
1.5.8 Telecommunication and Information Technology Enabled Services (ITES)
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Cloud Contact Center Market Size
2.2 Cloud Contact Center Growth Trends by Regions
2.2.1 Cloud Contact Center Market Size by Regions (2014-2025)
2.2.2 Cloud Contact Center Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Cloud Contact Center Market Size by Manufacturers
3.1.1 Global Cloud Contact Center Revenue by Manufacturers (2014-2019)
3.1.2 Global Cloud Contact Center Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Cloud Contact Center Key Players Head office and Area Served
3.3 Key Players Cloud Contact Center Product/Solution/Service
3.4 Date of Enter into Cloud Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Cloud Contact Center Market Size by Type (2014-2019)
4.2 Global Cloud Contact Center Market Size by Application (2014-2019)
5 United States
5.1 United States Cloud Contact Center Market Size (2014-2019)
5.2 Cloud Contact Center Key Players in United States
5.3 United States Cloud Contact Center Market Size by Type
5.4 United States Cloud Contact Center Market Size by Application
6 Europe
6.1 Europe Cloud Contact Center Market Size (2014-2019)
6.2 Cloud Contact Center Key Players in Europe
6.3 Europe Cloud Contact Center Market Size by Type
6.4 Europe Cloud Contact Center Market Size by Application
7 China
7.1 China Cloud Contact Center Market Size (2014-2019)
7.2 Cloud Contact Center Key Players in China
7.3 China Cloud Contact Center Market Size by Type
7.4 China Cloud Contact Center Market Size by Application
8 Japan
8.1 Japan Cloud Contact Center Market Size (2014-2019)
8.2 Cloud Contact Center Key Players in Japan
8.3 Japan Cloud Contact Center Market Size by Type
8.4 Japan Cloud Contact Center Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Cloud Contact Center Market Size (2014-2019)
9.2 Cloud Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Cloud Contact Center Market Size by Type
9.4 Southeast Asia Cloud Contact Center Market Size by Application
10 India
10.1 India Cloud Contact Center Market Size (2014-2019)
10.2 Cloud Contact Center Key Players in India
10.3 India Cloud Contact Center Market Size by Type
10.4 India Cloud Contact Center Market Size by Application
11 Central & South America
11.1 Central & South America Cloud Contact Center Market Size (2014-2019)
11.2 Cloud Contact Center Key Players in Central & South America
11.3 Central & South America Cloud Contact Center Market Size by Type
11.4 Central & South America Cloud Contact Center Market Size by Application
12 International Players Profiles
12.1 8x8, Inc.
12.1.1 8x8, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Cloud Contact Center Introduction
12.1.4 8x8, Inc. Revenue in Cloud Contact Center Business (2014-2019)
12.1.5 8x8, Inc. Recent Development
12.2 Five9
12.2.1 Five9 Company Details
12.2.2 Company Description and Business Overview
12.2.3 Cloud Contact Center Introduction
12.2.4 Five9 Revenue in Cloud Contact Center Business (2014-2019)
12.2.5 Five9 Recent Development
12.3 Cisco
12.3.1 Cisco Company Details
12.3.2 Company Description and Business Overview
12.3.3 Cloud Contact Center Introduction
12.3.4 Cisco Revenue in Cloud Contact Center Business (2014-2019)
12.3.5 Cisco Recent Development
12.4 Genesys
12.4.1 Genesys Company Details
12.4.2 Company Description and Business Overview
12.4.3 Cloud Contact Center Introduction
12.4.4 Genesys Revenue in Cloud Contact Center Business (2014-2019)
12.4.5 Genesys Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Cloud Contact Center Introduction
12.5.4 Oracle Revenue in Cloud Contact Center Business (2014-2019)
12.5.5 Oracle Recent Development
12.6 Newvoicemedia
12.6.1 Newvoicemedia Company Details
12.6.2 Company Description and Business Overview
12.6.3 Cloud Contact Center Introduction
12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2014-2019)
12.6.5 Newvoicemedia Recent Development
12.7 Connect First
12.7.1 Connect First Company Details
12.7.2 Company Description and Business Overview
12.7.3 Cloud Contact Center Introduction
12.7.4 Connect First Revenue in Cloud Contact Center Business (2014-2019)
12.7.5 Connect First Recent Development
12.8 Aspect Software
12.8.1 Aspect Software Company Details
12.8.2 Company Description and Business Overview
12.8.3 Cloud Contact Center Introduction
12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2014-2019)
12.8.5 Aspect Software Recent Development
12.9 Nice Ltd.
12.9.1 Nice Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Cloud Contact Center Introduction
12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2014-2019)
12.9.5 Nice Ltd. Recent Development
12.10 3clogic
12.10.1 3clogic Company Details
12.10.2 Company Description and Business Overview
12.10.3 Cloud Contact Center Introduction
12.10.4 3clogic Revenue in Cloud Contact Center Business (2014-2019)
12.10.5 3clogic Recent Development
12.11 Bt Group
12.12 West Corporation
12.13 Liveops
12.14 Mitel Networks Corporation
12.15 Ozonetel Systems Pvt. Ltd
12.16 Evolve IP, LLC.
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
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Cloud Contact Center Market Worth Around 39.6 Billion USD by 2025 : Lucrative CAGR 25.5% in International Market
According to Ameco Research, the Global Cloud Contact Center Market is projected to grow at lucrative CAGR of around 25.5% over the forecast period and market size will reach worth around 39.6 Billion US$ in 2019-2025.