West Kelowna, BC -- (SBWire) -- 02/20/2014 --The collision repair industry has been dwindling for the last couple of years. This is due to advanced manufacturing technology making cars safer, sturdier and less likely to break down. Experts predict the collision industry will continue to shrink but Fender’s see this as an opportunity to set them apart from the competition. That is to be the premiere hub for providing all Mechanical, Collision, Glass, Detailing, Tires, and Parts & Accessories in one.
VALUE PROPOSITION
The main goal of Fender’s Automotive is to be the leader in the industry. In doing so, the company believes in well-equipped and knowledgeable workforce. Training people is probably the biggest challenge all businesses face, however it is the most rewarding when accomplished. The main focus is to educate their employees with the right combination of training and hands-on experience. This is done by regular employee training and continuous process evaluation and improvement. Understanding the problem and providing the best solution is Fender’s core manifesto.
STATE OF THE ART EQUIPMENT
Fender’s new space in West Kelowna boosts state of the art equipment ready to service its customers. With new high-tech cars being released every year, their hub is ready to accommodate all break repairs from compact car to a 40ft motorhome. Investing on new equipment and innovation keeps Fenders a step ahead of its rivalries.
SERVICE DIVERSITY
A “one size fits all” approach is no longer adequate. Businesses are finding ways to tailor their products, services and shopping experience to individual customers. In order to gain competitive advantage, Fender’s Automotive Hub provides services that stand head and shoulders above the crowd. While reasonable pricing certainly is a viable way to reel customers in, the company banks on the diversity of their services and customizable approach. From Mechanical Repairs, Collision Repairs, Express glass repairs, Professional detailing services, Tire services with Tire Storage, free Tire Rotations, and free Seasonal Tire Swaps, Parts and accessories, Courtesy car and valet to Mobil Delvac One engine oils, make Fender’s a one stop shop.
EXCELLENT CUSTOMER SERVICE
Fender’s Customer service maintains a unique approach to meet their customers' needs, values and expectations by zeroing complaints and honoring their promise. Easier said than done however anticipating customer’s needs and going out of your way to help out customers do wonders in building a great business relationship.
Fender’s Automotive will open its new hub on March 3, 2014 in 3380 Carrington Rd Westbank, West Kelowna, BC, Canada.
About Fenders
Fender’s Automotive is a hub for automotive Services in Okanagan with an exceptionally skilled team of staff & technicians our vision of providing Mechanical, Collision, Express Glass, Tires, & even Detailing has continued to evolve since 1999. This vision unites them as team and is the hallmark of our customer satisfaction.
