Lewes, DE -- (SBWire) -- 11/17/2015 --Report forecast the global intelligent virtual assistant market to grow at a CAGR of 54.32% over the period 2014-2019.
IVA is a computer-generated character (an avatar or a 3D animated persona) that deliver text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website. It incorporates natural-language processing and domain knowledge that changes according to the content of the dialog between the virtual assistant and customer.
IVA provides user with vital information on topics such as company details, including financial and investor-related details, product portfolios, and technology-related information. IVA acts as a company representative to interact with the customers to address their queries specific to the company.
The report includes the present scenario and the growth prospects of the global intelligent virtual assistant market for the period 2015-2019.
On the basis of end-user, the market is categorized into two segments:
- Large enterprises
- SMEs
Large enterprises and SMEs are further classified into:
- BFSI
- Government
- Retail
- Travel
- Others
According to the report, web self-service enables customers and employees to use the enterprise website without the need to interact with a representative of an enterprise. Enterprises deploy VA software as it eases web self-services through automatic analysis, and the search for new content eradicates the need for any specialist skills or dedicated resources to answer client queries.
Further, the report states that customers can query in the form of text as well as speech, as VAs use NLP technology and semantic search techniques to provide an answer. These techniques use complex algorithms to understand user objectives and sentiments to generate an appropriate response. As a customer query may vary from being very technical to being very basic, it is very difficult for VAs to keep track of all forms of inquiries. Different customers may ask the same question in many different ways, which also complicates the communication with the VAs.
Global Intelligent Virtual Assistant Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, APAC, and EMEA; it also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
key players in the Global Intelligent Virtual assistant Market: Anboto, CX Company, [24]7, Creative Virtual, Ecreation BV, eGain, GetAbby, H-care, Inbenta, Next IT, Nuance Communications, Synthetix and ViClone
Key regions
- Americas
- APAC
- EMEA
Market driver
- Multichannel virtual assistant
- For a full, detailed list, view our report
Market challenge
- Lack of standardization
- For a full, detailed list, view our report
Market trend
- Holographic virtual assistant
- For a full, detailed list, view our report
Key questions answered in this report
- What will the market size be in 2019 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?
Spanning over 82 pages and 33 Exhibits "Global Intelligent Virtual Assistant Market 2015-2019 - Market Study" report covers Executive summary, Scope of the report, Market research methodology, Introduction, Market landscape, Market segmentation by end-user, Geographical segmentation, Market drivers, Impact of drivers, Market challenges, Impact of drivers and challenges, Market trends, Vendor landscape, Key vendor analysis, Appendix.
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