Deerfield Beach, FL -- (SBWire) -- 09/28/2015 --IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. Global IVR System market to grow at a CAGR of 11.86% over the period 2013-2018. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.
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Covered in this Report
This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:
Outbound services
Inbound services
The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:
On-premise IVR systems
Hosted IVR systems
Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
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Key Regions
Americas
APAC
EMEA
Key Vendors
Avaya
Cisco Systems
Convergys
Genesys International
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Other Prominent Vendors
Altitude Software
Aspect
Enghouse Interactive
NEC
SAP
Siemens
Vocalcom
Voxeo
West
Interactive Voice Response (IVR) System Market 2015 Review, Research, Industry Analysis, Trends and Forecast 2019
Interactive Voice Response (IVR) System Market 2015 to grow at a CAGR of 11.86% by 2019: Market Research Store