New Delhi, India -- (SBWire) -- 10/29/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced that it has achieved the designation of Cisco Systems’ Authorized Technology Provider for Customer Voice Portal (ATP-CVP.) This status recognizes Consilium as having fulfilled the program requirements to sell, deploy and support Cisco Unified Customer Voice Portal solutions.
This emerging technologies program focuses on the growing contact center self-service marketplace, and empowers Consilium to provide customers with cost-effective, personalized voice self-service applications and the transparent transfer of information from voice self-service to agent-assisted service. To achieve the ATP-CVP designation, Consilium met Cisco's exacting training and knowledge validation requirements that equip the company to plan, design, implement and support Customer Voice Portal solutions within distributed and centralized enterprise contact centers.
“As part of our ongoing commitment to this strategic partnership, we continue to invest in specialized technology skills to provide best-in-class solutions to our enterprise customers. The addition of ATP-CVP further differentiates Consilium Software. Our expertise on Cisco's Customer Voice Portal will help customers gain competitive advantage by leveraging this technology to create robust, de-centralized self-service speech applications”, said Pramod Ratwani, President and Executive Chairman of Consilium Software.
Congratulating Consilium Software on this achievement, Cisco’s APAC team commented, “Consilium Software has completed a very focused effort to increase the level of Cisco sales and support capabilities within their organization. They have met the rigorous Cisco-certified personnel levels and assessments required for ATP-CVP. This is an outstanding accomplishment for Consilium Software and demonstrates their desire to develop expertise in the new world of complex networking technologies. Consilium Software and the Cisco account management team will continue working together to develop and enhance our mutual capabilities to support Consilium Software and their customers.”
To qualify for the Customer Voice Portal ATP certification, Consilium had to meet a number of requirements, from having staff that fulfill specific job responsibilities across Cisco sales, presales, implementation and support roles to building a lab for development and customer-fault replication. In addition to the ATP-CVP designation, Consilium Software’s contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Unified Contact Center Enterprise (ATP-UCCE) and the Cisco Advanced Unified Communications Specialization.
About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium’s solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium’s own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium’s UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.
Consilium Software Named Cisco Systems Authorized Technology Provider for Customer Voice Portal
Achievement recognizes Consilium's qualifications to sell, design, implement and support Cisco CVP solutions for distributed and centralized enterprise contact centers