Carrollton, TX -- (SBWire) -- 09/20/2010 -- Recently, Technifax Office Solutions, a Dallas based printer and copier dealer, received a 92% overall satisfaction rate from their customers, according to a recent Customer Satisfaction Survey. Technifax offers customers a full range of the highest quality document imaging equipment http://www.technifaxdfw.com/products_hw.htm and related support services to Dallas/Fort Worth businesses. According to the survey results, customers are very satisfied with the service they receive from Technifax.
The survey results included the following:
- Overall Satisfaction Rate: 92%
- Customer Service Reps handle my call quickly and courteously: 99%
- My Sales Representative is knowledgeable and responsive to my needs: 96%
- Support Staff is friendly and helpful: 96%
- Technician response times: 95%
- Service Technicians are knowledgeable and courteous: 98%
- 89% would do business with Technifax again.
- 91% would recommend Technifax to someone else.
Many Technifax customers took the time to comment on their satisfaction with specific employees and with the company as a whole. Comments included the following:
"We have always been pleased with Technifax Customer Service and Service Technicians. I always appreciate your quick response to our requests for service. Thank you!" - C.W.
"Everyone I've worked with at Technifax has been extremely helpful; I recently gave Technifax a very good reference." - V.B.
"The last service call was handled very quickly. Due to the number of copies I had to have completed by that afternoon, I was extremely pleased." - B.H.
Technifax employee's look forward to offering a high level of personalized, attentive service that is second to none in the area, to their customers in the many years to come.
About Technifax Office Solutions
Technifax Office Solutions is a North Texas leader in providing a full range of the highest quality document imaging equipment, including Kyocera multi-function printers, Konica Minolta bizhub copiers, HP printer fleets and more, along with related support services, such as managed print services http://www.technifaxdfw.com/srvcs_mps.htm and IT consulting/networking services to Dallas/Fort Worth businesses through a staff of highly trained professionals sharing a tradition of integrity and service to our clients. Find out more about Technifax Office Solutions at http://www.technifaxdfw.com.
Technifax Office Solutions Receives High Ratings from Customers in This Year's Customer Satisfaction Survey
Results from a recent Customer Satisfaction Survey gives Technifax Office Solutions a 92% overall satisfaction rate with customers.