Deerfield Beach, FL -- (SBWire) -- 02/14/2011 -- Gatekeeper Business Solutions, a Payroll Software Company, is pleased to report a 91% same day resolution rate for client support phone calls. Same day resolution refers to the total incoming volume of support calls that are resolved within the same business day. These calls are pertaining to technical issues and exclude scheduled appointments.
“What’s interesting is that in the client support sector there are no industry standards, and same day resolution rates are not audited or verified. However, at Gatekeeper we take pride in auditing support calls to confirm that the clients’ issues have been resolved before the end of the business day,” Client Services Manager, Ms. Eckels said. “Gatekeeper Business Solutions, Inc. is proud to report a 91% same day resolution rate for client technical support phone calls. This is just one example of the professionalism and dedication to the clients Gatekeeper serves.”
About Gatekeeper Business Solutions, Inc.
Gatekeeper Business Solutions, Inc., a labor management systems company, offers a proprietary suite of software tools (LMS) that includes time and attendance, scheduling, integrated payroll processing, and human resources for midlevel private and public sector companies. The company has provided a broad range of technology based solutions to manage labor costs to over 600 clients nationally. For more information, please visit the company’s web site at http://www.gatekeepersolutions.com
Payroll Software Company Reports 91% Same Day Resolution Rate for Client Support
Gatekeeper Business Solutions, a payroll software company, reported today a 91% same day resolution rate for client technical support phone calls.