Loughborough, UK -- (SBWire) -- 09/20/2019 --Customer care is the key to the success of any company. The quality of customer support service depends upon how well-trained, qualified and experienced your customer service staff is. It is important to adequately train and educate the workforce in order to develop and maintain effective customer care teams. The training is usually conducted to educate representatives on changing customer service practices and dynamics. The training can help representatives gain perspective and get tips for enhancing their own performance. Customer care training can have a plethora of benefits including:
- Improved knowledge and skill set
- Increased staff motivation and engagement
- Boost confidence and morale
- Increased customer satisfaction levels
- More customer loyalty
- Increased profit
- Improved reputation and brand building
- Fewer complaints
- Fewer bad reviews
A reputable firm offering leadership training courses in the UK, PTP provides a plethora of customer care training courses in the UK. The training courses are carried out by a team of experts with many years of experience. The company offers a variety of customer care training courses, including customer care - incoming and outgoing calls, call centre - achieving best practice, customer excellence for finance staff, customer satisfaction as a selling tool and various others.
Talking about their customer care training, one of the representatives from the company stated, "We offer a selection of Customer Care Training courses including Excellent Customer Care - Incoming Calls, Outstanding Customer Service Skills and Dealing with Difficult People. Our customer care training courses take place in our 7 major venues: London, Birmingham, Leicester, Bristol, Leeds, Manchester and Edinburgh."
About PTP
PTP provides hundreds of half-day, one-day and two-day courses in management training, sales training, customer care training, project management training and personal development training. PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for inquiries into management training and sales courses and number of visitors to our stand.
For more information, please visit: http://www.ptp.co.uk
Contact Details:
PTP House,
102 Brook Street Wymeswold,
UK, LE12 6TU
Email: info@ptp.co.uk
Phone: 01509 889632
Understanding the Importance of Customer Care Training with PTP