SQM and CEM Market to Make Huge Impact in Near Future Basic Influencing Factors Driving the Industry 2018 - 2025: Adobe Systems, HP, IBM, Oracle, Etc
SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand...
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