Global IT Service Management Software Market 2023 with Innovations, New Developments, Marketing Strategies, Branding Techniques, Major Strategies Adopted by the Established Players Such as ServiceNow, Atlassian, Ivanti, IBM, CA Technologies
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). It includes all the discrete activities and processes that support a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.
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