Customer Support Software Market Boosting the Growth: Leading Key Players: Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com
As the customers expect faster services and access through multiple channels like the Internet and mobile phones, many companies have adopted self-service portals as a means to deliver instant information to users on multiple channels. This information is made available to the customer on mobiles, personal digital assistants, laptops and other mediums. Thus, improving services means enhanced customer acquisition and retention.
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