Expanding Scope on Instant Messaging Software Market: Top Key Players Are Mirrorfly, LiveAgent, Genesys, Zoho, Salesforce, Skype, Etc.
Instant messaging (IM) technology is a type of online chat that offers real-time text transmission over the Internet. It is the exchange of real-time messages through an embedded software or stand-alone application. IM users need to know each other's screen name or user name to add them to their buddy list or contact list, or to initiate an IM session. The exchange of text has been the primary function of instant messaging until recently; however, the ability to insert emojis...
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