Salesforce Gets Cloud Contact Center Update
A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs. The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. There are also tools for workforce management and survey management and AI bots for self service. The fresh updates are a prime example of the...
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