CRMnext Introduces Twitter Response for Customer Service Management Through Social Networking Channels
CRMnext introduces Twitter Response to enable social media management teams to send messages, images and links in response to Tweets captured as Cases or Leads in CRMnext. Twitter Conversations collates a multitude of posts based on user defined keywords from the popular social media network, Twitter. Logged-in users can convert these postings to Cases, Leads or Contacts and send their related responses as tweets from CRMnext. This significantly helps in improving customer experience on social media.
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