CRMnext Launches Advanced Automated and Manual Responses with Activity Tracking for CRM Generated Customer Communications
CRMnext’s new advanced Auto Response Rules facilitates automatically responding to customer cases with dynamically populated templates which are selected on the basis of the related record’s details like customer ID, territory, product, campaign, etc. The template’s details can ensure contacts are in-the-loop about the status of their complaint or request thereby reducing call volumes and non-core activities.
View full press release