Online Reviews of Medical Treatment: How Details Like Staff Friendliness and Appearance Can Matter
As patients in the national healthcare system continue to behave more like consumers, they increasingly use consumer rating services to review and research healthcare providers. These reviews influence other patients' decisions about which healthcare providers to choose. Reviews of healthcare providers on rating sites like Yelp cover much more than medical care alone: Patients also offer opinions and critiques on the level of customer service, friendliness of facility personnel, cleanliness of surroundings, and other factors that make leaving feedback on...
View full press release