Yelp Culture Reaches Beyond Restaurants and Into the Healthcare Industry
Thanks to recent changes within the healthcare system, the modern patient now views his or her healthcare facility stay through a consumerist lens. Furthermore, patients as a whole are more and more willing to share their experiences at facilities with others via Internet rating sites, such as Yelp and Google Maps. Patient evaluations on those sites tend to emphasize non-medical issues like wait time, billing, and front office staff.
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