ImageFIRST Pittsburgh Helps Healthcare Facilities Create Remarkable Patient Experiences
Recent changes in the healthcare system, such as the passage of the Affordable Care Act and the introduction of the CAHPS surveys, have made the healthcare system more transparent to patients, and reward top performing healthcare facilities based on feedback. Since patients increasingly have more buying power within the healthcare system, they are transitioning to a consumerist mindset and behavior. Now, more than ever, healthcare facilities must focus on delivering not just outstanding medical care but also excellent customer service...
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