ImageFIRST Shares How to Elevate the Patient Experience with Small Changes
Jay Juffre, regional vice president and national service director at ImageFIRST, recently noted the impact that small changes can make on the patient experience in healthcare facilities. Drawing from a recent experience he had while staying at a familiar hotel, he explained how something as simple as changing the name of an associate's role alters their perspective on their job and consequently affects customers' experiences.
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