Next Generation Conversational Interfaces: Chatbots and Virtual Personal Assistants 2017- 2022; New Report Launched
Customer Relationship Management (CRM) increasingly utilizes flexible, intuitive, cost effective user interfaces. Chatbots provide conversational interfaces supported by artificial intelligence to provide automated, contextual communications. Chatbots improve CRM automation by way of information push/pull at the right time based on end-user needs and desires.
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