Global Application Development Market Report 2017; New Report Launched
Many BPO services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 to align IT services with business requirements. ITIL describes processes, procedures and tasks that can be applied by an organization to deliver software services and services that meet predefined quality metrics and ISO 9001 is a standard for quality services and services that meet desired quality standards and are reliable. For instance, about 1.1 million ISO 9001 certificates...
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