Global Workforce Management Software Market Is Expected to Reach 11+ Billion USD by 2022: Component, Deployment Models, Organization Size, Vertical and Regional Outlook
Workforce Management (WFM) is an integrated set of processes that an institution uses to optimize the productivity of its employees on the individual, departmental, and entity-wide levels. The goal of WFM software is to gain visibility into business metrics, such as the fewest number of agents needed at a particular time of day or the amount of time it takes to produce a particular product.
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