Contact Center Analytics Market to Witness Faster Growth in Terms of Revenue in the Coming Years
On a broader level, contact center analytics can be termed as an integrated pack of tools adopted by contact center segment of diverse businesses for effective operational performance. These analytical tools aid the contact center segment in tracking key performance indicators (KPIs) and drawing insights about business intelligence (BI). Some of the key reasons in adopting contact center analytics are to track and measure business performance at each level, to monitor and review performance not only from customer's viewpoint but...
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