Hotels com - Named Best Overall Customer Experience
Keynote Competitive Research has examined nine top online travel websites in the US and named Hotels.com as the “Best Overall Customer Experience”. The rankings were based on the data collected through Keynote website that assessed the technical quality of the website, as well as on responses from 1800 real users who were monitored while they were accomplishing tasks on each of the websites. For this study, Keynote value companies with the overall top ranking, and also those shows excellence in...
View full press release