Workbooks Offers Cloud CRM Solutions to Help Customer Services Teams Accurately Measure SLAs
Workbooks, a well-renowned CRM provider in the UK, offers cloud CRM solutions to help customer services teams accurately measure service level agreements (SLAs). The platform allows customer services teams to store all customer data in a centralised database enabling them to have a complete view of the customer's journey and provide more personalised service. The tool enables customer services teams to support customers through multiple channels, including email, phone, chat, social media, and more. The software helps teams to stay...
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