Customer Service and Technical Support for Life Science Products: Customer Preferences
BioInformatics LLC’s market study, Customer Service and Technical Support for Life Science Products: Customer Preferences (11-002) was designed to quantify scientists’ opinions as to how well supplier customer service departments are meeting expectations. Divided into two service categories—customer service and technical support—this primary research report outlines scientists’ experiences with regards to complaint resolution, channels selected to communicate problems (e.g., telephone, website complaint forms, live chat, non-vendor online resources etc.) and degree of satisfaction with a variety of help-desk, call center...
View full press release