Call Handling: More Transparency, Fewer Questions / Integrating the Outlook Calendar Improves IP Communications
Users of ANDTEK GmbH’s attendant console solution "AND Desktop AC" now have the ability to look into their team members’ Outlook calendars and to see their appointments, tasks, availability, events, and meetings. This will allow for faster and more informative call handling and improve customer service. ANDTEK’s attendant console solution is being used in enterprises of all sizes, including some with more than 100,000 employees, including insurance companies, financial services providers, auto manufacturers, and government departments including the German military.
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