CRMnext Launches Advance Call-Scripts Functionality with an Automated Scoring Engine to Make Call Centers Smarter
CRMnext launched its advanced Call-scripts functionality which allows organizations to design and execute Q&A scripts. This will help to make lead qualification and service request process smarter and increase first time resolution rates. Scores can be assigned to each relevant response to and a minimum score can be specified for Lead qualification, telesales or call resolution processes.
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