CRMnext, Asia's No. 1 CRM Solution Introduces Advanced 'Solution Management' to Increase First Time Resolution Rates at Customer Service Centers
CRMnext introduced advanced ‘Solutions’ management as a part of its CRM solution http://www.crmnext.com/solutions.aspx for customer service and engagement. The advanced ‘Solutions’ functionality will enable to capture, create and share team's knowledge so that customer facing teams can solve the problems faster and increase first time resolution rates. ‘Solutions’ will help the CRM teams to easily search for answers based on keywords and also tag them against the service request raised by the customer which can be referred to anytime in...
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