Consilium Launches UniAgent for Unified Contact Centers
Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced a new version of UniAgent™, an element of its flagship UNI™ software suite, that allows contact centers to rapidly and cost-effectively deploy multi-level integrations with CRM & helpdesk applications. UniAgent™ has pre-built CTI & CRM connectors that provide the ability to integrate and exchange data with existing business applications, enabling customers to gain true business value from the move to Unified Communications.
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