RAT BASTARD CUSTOMER CARE: Committed to the Fix! a Story, an Analysis, and a Model
Rat Bastard Customer Care: Committed to the fix!™ published January 2015 by Amanda Grihm, Ed.D/ET (ABD) lays bare some of the root causes of employee and customer dissatisfaction during telephone service calls. According to Grihm, "Rat Bastard Customer Care: Committed to the fix! is a quick read that offers a thorough analysis on many of the problems service-delivery staffs face and customers experience during telephone support calls. Rat Bastard is a story, an analysis, and a model. I see it...
View full press release