ImageFIRST Cleveland Shares Latest Insights Into the Patient Experience
One of the most popular topics for conversation and debate within the healthcare industry in recent years has been the rising importance of the patient experience. Most recently, this was evident at the HBS Healthcare Alumni Association's annual conference in November. While there, several leading healthcare industry figures shared their thoughts on the future of the industry, and much of it concentrated on the rise of consumerism and the part that the patient experience will play in it, as patients...
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