ImageFIRST Cleveland Helps Address the Healthcare Industry's Shift to Consumerism by Providing Solution for Laundry Services
With the impact of CAHPS survey and increased communication transparency with social media, patients are starting to rate the healthcare facilities they were treated at on location-based social media websites such as Google and Yelp. Patients are sharing their personal experiences of the treatment they received online as well as in person. These reviews, which focus on issues such as wait time, billing errors, and unprofessional office staff, demonstrate why enhancing the patient experience is essential for medical facilities that...
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