Hytrol Addresses How Lean Manufacturing Affects Customer Experience
Tony Sartin, Hytrol Customer Care Manager, recently discussed how lean manufacturing affects the customer experience. According to Sartin, lean manufacturing does not just add to the customer experience: it's all about the customer experience. Those customers can be the people who buy the project, or they can be the next stakeholder in the process. Either way, meeting the needs and expectations for customers both internally and externally is at the core of lean. As internal teams create processes and solutions...
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