Report on Agent Performance Optimization Market Is a Combination of Primary and Secondary Research Data Collected in Numerous Surveys and Interviews Conducted
The compelling value propositions and attractive return on investment (ROI) offered by the core agent performance optimization (APO) applications of quality monitoring and workforce management have been primary drivers for the growth of this market. These applications enable contact centers to achieve their critical goals of improved agent effectiveness and customer service at reduced costs. Vendors are now looking to expand the cope of traditional applications even further to enhance performance not only at the agent, but also at the...
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