New York, NY -- (SBWIRE) -- 11/19/2018 -- Research Reports Inc.provides complete summary of world Customer Care BPO Market considering all the most important business trends, market dynamics. In today's business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market.

The key manufacturers covered in this report:
-Teleperformance
-Concentrix (Convergys)
-Alorica
-Atento
-Acticall (Sitel)
-Arvato
-Sykes Enterprises
-TeleTech Holdings
-Transcom
-Serco
-HKT Teleservices
-Comdata

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

According to this study, over the next five years the Customer Care BPO market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2023, from US$ xx million in 2017. In particular, this report presents the global market share (sales and revenue) of key companies in Customer Care BPO business, shared in Chapter 3.

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This report presents a comprehensive overview, market shares, and growth opportunities of Customer Care BPO market by product type, application, key manufacturers and key regions.

To calculate the market size, Research Reports Inc. considers value and volume generated from the sales of the following segments:

Segmentation by product type:
-On-Premise CCO
-Cloud-based CCO

Segmentation by application:
-Telecom & IT
-BFSI
-Healthcare & Life Sciences
-Government & Public
-Retail & Consumer Goods
-Others

This report also splits the market by region:
-Americas
-United States
-Canada
-Mexico
-Brazil
-APAC
-China
-Japan
-Korea
-Southeast Asia
-India
-Australia
-Europe
-Germany
-France
-UK
-Italy
-Russia
-Spain
-Middle East & Africa
-Egypt
-South Africa
-Israel
-Turkey
-GCC Countries

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In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key manufacturers and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives

-To study and analyze the global Customer Care BPO (value & volume) by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.

-To understand the structure of Customer Care BPO market by identifying its various sub-segments.

-Focuses on the key global Customer Care BPO manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.

-To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.

-To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

-To project the consumption of Customer Care BPO sub-markets, with respect to key regions (along with their respective key countries).

-To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

-To strategically profile the key players and comprehensively analyze their growth strategies.

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Table of Contents

2018-2023 Global Customer Care BPO Market Report

Chapter 1: Scope of the Report
Chapter 2: Executive Summary
Chapter 3: Global Customer Care BPO by Players
Chapter 4: Customer Care BPO by Regions
Chapter 5: Americas
Chapter 6: APAC
Chapter 7: Europe
Chapter 8: Middle East & Africa
Chapter 9: Market Drivers, Challenges and Trends
Chapter 10: Marketing, Distributors and Customer
Chapter 11: Global Customer Care BPO Market Forecast
Chapter 12: Key Players Analysis
Chapter 13: Research Findings and Conclusion

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