Cedar Rapids, IA -- (SBWIRE) -- 12/16/2015 -- With greater transparency in the healthcare industry will come a rising trend of consumerism—that's one of the prevailing messages heard by attendees at the HBS Healthcare Network Annual Conference held in Boston this past November. Elsewhere, industry professionals are also discussing what this trend means for healthcare providers. ImageFIRST Cedar Rapids, a medical uniform and laundry service in Des Moines, IA, offers its medical laundry services and exceptional customer care as a means of helping its clients adapt to this trend.
At the HBS conference, several industry professionals lent their insights on this shift. Keith Pitts, Vice Chairman at Tenet Health, drew the connection between increased transparency in the healthcare industry leading to more consumerism. He pointed out that traditional hospital revenues will see a decrease, forcing them to lower spending and focus on delivering excellent service. On the consumer end, patients will seek high quality and exceptional service, and will seek care outside of non-traditional hospital settings.
Josh Flum, Executive VP of Pharmacy Services at CVS, also offered his thoughts, stating that consumers will not be shy about expressing what they want, which includes more transparency, higher quality and convenience. Ultimately, he concluded, consumers will vote with their feet. Healthcare providers should adapt their customer care plans accordingly, and some already have: for example, Geisinger Health Systems will now offer a money-back guarantee to dissatisfied patients.
ImageFIRST Cedar Rapids is a medical linen and laundry service whose remarkable products can help healthcare facilities create the kind of exceptional customer service experience needed to excel in today's consumer-driven market. ImageFIRST delivers bright white linens, comfortable customer gowns and sanitized medical scrub products in Des Moines, IA, as well as provides each client facility with a designated Customer Advocate to help them devote more time and attention to their patients.
To learn more about how ImageFIRST Cedar Rapids helps clients succeed, visit http://cedar-rapids.imagefirst.com.
About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.
For more information about ImageFIRST Cedar Rapids, the cost-effective solution for greater patient satisfaction, please visit http://cedar-rapids.imagefirst.com.