Chicago, IL -- (SBWIRE) -- 12/19/2017 -- ImageFIRST Healthcare Laundry Specialists explains how an associate from their Dallas location went above typical job requirements to recover a 4-year-old patient's kitten stuffed animal.
ImageFIRST provides healthcare linen services to medical facilities throughout the country. At a local surgery center, an ImageFIRST associate was inspired to go beyond his ordinary duties for a young patient.
A 4-year-old patient in Cleburne, TX, chose to bring her kitten stuffed animal with her during surgery. After being discharged, she accidentally left the toy behind on the bed in her hospital room. The toy was gathered up with the blankets and tossed in a soiled linens bag. The child's mother called the medical facility looking for the kitten, explaining that her daughter needed the stuffed animal. However, the staff was unaware of its location.
When ImageFIRST associate Brock came to service the healthcare center, he was informed of the missing stuffed animal. He took the initiative to go through several bags of soiled linens to recover it. After finding the kitten, Brock returned it to the girl's mother and gave the child a new Violet Cow stuffed animal to replace her favorite toy until her mother could wash it.
The medical facility's administrator said, "I just wanted to give a 'shout-out' to Brock for the personable service and professional presence he always brings when visiting our center--for the way he bonds with my staff, but most recently because we asked Brock for help in recovering a 4-year-old's treasured toy and he exceeded our expectations." She added, "I'm sure you receive compliments on his service all of the time, but this was very special us!"
In addition to gathering soiled linen and delivering patient gowns in Milwaukee, WI and other locations, ImageFIRST associates known as Customer Advocates form partnerships with medical facilities. They give medical staff assistance with inventory management and serve as a constant point of contact for any linen needs.
To learn more about ImageFIRST or to order healthcare bed linens in Madison, WI, visit http://www.imagefirst.com/ or call 800-932-7472.
About ImageFIRST
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST's 36 locations nationwide serve over 11,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients' linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients' favorable perception of a facility by more than 50%. For more information about ImageFIRST, your cost-effective solution for greater patient satisfaction, please visit http://chicago.imagefirst.com.