Albany, NY -- (SBWIRE) -- 06/10/2013 -- Synopsis

The report provides market analysis, information and insights into branch network development in a multi-channel world
Provides a global snapshot on branch banking in a multi-channel world
Comprehensive analysis of next generation banking models
Analysis of changing regulation and its impact on branch banking
Detailed analysis of changing consumer preferences and impacts on branch banking
Best practice case studies

Executive summary

As the costs of branch banking increased in the 80s and 90s, banks attempted to reduce costs by reliance on centers, mobile and online channels to lower costs and improve service. The digitization of banks has made transactions more convenient, but the need for human interaction will prompt branch banking’s evolution. Retail branches remain the core banking channel, though the advancement of technology and associated changes in consumer behavior has led to the growth of alternative channels for transactions.

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Over the last two decades, new delivery channels such as ATMs, call centers, online banking and mobile banking have become formidable substitutes for bricks-and-mortar banking. Banking customers are using a mix of delivery channels to fulfill their banking needs. Increasing internet and mobile penetration has led to the growth of online and mobile banking channels, leading to the reduction of local branches. Despite the decline of bank branches in some key developed countries, some growth is expected from new market entrants who are aggressively increasing their networks.

A number of branches appeared in emerging economies to provide basic banking facilities to rural populations. In March 2013, the Finance Minister of India inaugurated 300 new branches in a single day in rural India. Some growth is expected from retailers such as Wal-Mart who have acquired banking licenses in several nations. Given the choice, customers will usually pass automated devices and queue for a human teller. Human customer service offers a convenient mode of transaction while also being capable of more complex tasks. Customers and banks typically acknowledge that some of the basic transactions, including credit application and financial advice, still require a branch visit.

Scope

This report provides a comprehensive analysis of branch network development in a multi-channel world
It provides detailed analysis on banking channel evolution by products and services
It outlines the impact of current regulatory changes on branch banking
It provides an insight into next generation banking models
It assesses the impact of changing consumer behavior and technological advancement on branch banking

Key highlights

Branches still have the largest share in sales of products and services
Developing countries still hold potential for bank branch network expansion
Mobile banking is an important channel for the unbanked
Banks are investing in customer analytics and CRM technologies to improve customer/bank relationships
Banks are revamping branches to increase traffic and cross-sell products and services
Assisted self-service branches to emerge as the most popular branch banking model in the future
Branches in developed markets are becoming increasingly digitized

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Reasons to buy

Gain an understanding of branch banking best practice
Learn about the most effective branch banking business models
Gain insights into current and future strategies in branch banking
Find out more on key emerging branch banking models
Gain insight into emerging trends and opportunities in the branch banking sector

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