New Delhi, India AND Singapore -- (SBWire) -- 09/29/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced that it has once again achieved the designation of Cisco Systems’ Authorized Technology Provider for Unified Contact Center Enterprise (ATP-UCCE.) This status recognizes Consilium as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center Enterprise solutions.

The Unified Contact Center Enterprise (UCCE) ATP is focused on the high-end enterprise contact center marketplace. Participation in this program allows partners to provide intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and contact management solutions to enterprise agents over an IP-based network. These solutions allow any telephone user on a Cisco Unified Communications Manager to become a contact center agent. UCCE Solutions can scale to an unlimited number of agents.

“Consilium Software has once again demonstrated their drive to be the world's best Unified Communications software solutions company. The Cisco ATP-UCCE designation certifies Consilium as a select partner having the necessary knowledge and skills to bring enterprise-grade contact center technologies to market. Renewing this achievement for the second year running, combined with our experience in UCCE solution delivery, lends us even more credibility with customers,” said Pramod Ratwani, President and Executive Chairman of Consilium Software.

The Cisco Authorized Technology Provider (ATP) Program develops global market opportunities for advanced and emerging technology solutions through qualified Cisco channel partners while ensuring high customer satisfaction. To qualify for the ATP-UCCE certification, Consilium had to meet a number of requirements, from having staff that fulfill specific job responsibilities across Cisco sales, presales, implementation and support roles to building a lab for development and customer-fault replication. In addition to the ATP-UCCE designation, Consilium Software’s contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Customer Voice Portal (ATP-CVP) and the Cisco Advanced Unified Communications Specialization.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium’s solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium’s own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium’s UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.