Introduces “Tech on the 10s” and Next-Day Phone Installs to Meet Customer Time Constraints

Albany, NY -- (SBWire) -- 07/13/2010 -- Time Warner Cable in Albany is now offering 10-minute service call windows under its “Tech on the 10s” initiative, giving customers the flexibility to schedule service calls during shorter service windows. Tech on the 10s slots are available Monday through Friday for both morning and afternoon service calls. If the technician doesn’t arrive during the 10 minute window the customer is scheduled for, the customer receives $20 as part of Time Warner Cable’s service guarantee. While “Tech on the 10s” is only available Monday through Friday, Time Warner Cable still provides service calls seven days a week, ensuring that its customers receive the best service in the industry.

Meanwhile, customers seeking to establish Digital Home Phone Service for the first time may obtain their number and have service activated the next business day if they make their request before 3:00pm. This service is available only for new numbers with the initial connection to Time Warner Cable’s network, and is not yet available for customers looking to “port” their current number from another provider.

Time Warner Cable Area V.P. of Operations John Quigley stated, “As our customers find themselves more and more pressed for time, they are seeking greater flexibility in scheduling their day. The Tech on the 10s and Next Day install for new phone service are striking examples of how we continually strive to meet the needs of our customers. Whether it is the exciting new services and features which we recently rolled-out such as 3D TV and Look Back , or our team’s tireless dedication to outstanding customer service, Time Warner Cable continually looks for ways to exceed the expectations of our customers.”

To take advantage of these programs, customers can contact Time Warner Cable’s Customer Care Center at 1-800-321-CABLE and request a Tech on the 10s service call or next day Digital Home Phone install. Time Warner Cable of Albany services the Capitol Region and Western Massachusetts.