Mogicons' Takes on the Use of Emoticons as Part of Establishing Consumer Engagement
Either way, the use of FB emoticons in chat conversations should be regulated because not all people are inclined to the use of emoticons as part of the message. Weighing in the situation when to use or not the emoticons during the conversation is very important because sometimes too much use of something could result to undesirable one.
Beaver Falls, PA -- (SBWire) -- 05/12/2015 --With the existence of FB emoticons to express what a person thinks or feel, it makes the message more meaningful but in a short way. Most of the text typed and sent nowadays is about 1 to 2 lines with emoticons included to complete the thought; compared to the previous way of communicating with friends, family and colleagues in Facebook with 150 characters to be the shortest where people cannot identify how the person feels unless they would talk face-to-face. And since there are websites like Mogicons.com, that offers shortcodes for any FB emoticons of choice which can be copied and pasted or downloaded from the site, communication has become easier, faster and effective.
Before, electronic messaging without FB emoticons is often misinterpreted since people tend to communicate with overuse of punctuations. There are times that to imply how angry a person is or happy they are they'll have the words in all caps to make it look like the person is shouting. And with this way of communicating, it makes the message annoying and counterproductive. However, all the nuances that pure electronic messages bring were removed when FB emoticons are introduced.
This iconic human representation of emotion was further developed and been widely used in every conversation when more advanced electronic devices were introduced to the market where texting and emailing have become shorter in order to fit the screens of these devices. The emojis that are very popular in Japan and other Asian countries have also been a craze to many youngsters for its versatility to replace words and phrases with these ideograms. Yet, for many communication experts, the use of emoticons and emojis should be limited to informal communications as much as possible and should not be utilized in business correspondence or formal messages as this may affect the vibe of the business.
However, for some industry, the usage of emoticons and emojis has been very helpful in communication with consumers because it makes the message more personalized. Messages that are sent to consumers in a serious tone freaks out the consumers making the emails they receive in such tone to end up being in the trash bin. And there are times that these were labeled as 'spam'. But with messages that use emoticons in a regulated manner; it provides a feeling of importance and sincerity to readers.
According to some consumers who have managed to talk with customer representatives who use emoticons in chat conversations, it makes them feel comfortable and assured that every concern they raise will be properly addressed. This is also one of their key determiners whether a brand is serious of getting all the queries solved, in getting a proper action to be done as well as in identifying how great the service is, because customer service is very important to consumers. Furthermore, with the use of emoticons, it makes the conversation engaging and interesting because readers will feel that they are actually talking to a real person and not a robot that is programmed to answer any queries.
Either way, the use of FB emoticons in chat conversations should be regulated because not all people are inclined to the use of emoticons as part of the message. Weighing in the situation when to use or not the emoticons during the conversation is very important because sometimes too much use of something could result to undesirable one.
About Mogicons
Mogicons Facebook Emoticons has a large collection of facebook emoticons that will surely appear pretty much everywhere on facebook. With Mogicons' emoticons users can now give their words a personality and astonish their friends with thousands of funny and entertaining emoticons and stickers.
Media Relations Contact
Dimitry Vital
Mogicons
724-846-8378
http://www.mogicons.com/en/
View this press release online at: http://rwire.com/597793