Agent Performance Optimization Market Growth Trends, Key Players, Competitive Strategies and Forecasts 2021 – Acute Market Reports

Houston, TX -- (SBWire) -- 04/12/2018 --The compelling value propositions and attractive return on investment (ROI) offered by the core agent performance optimization (APO) applications of quality monitoring and workforce management have been primary drivers for the growth of this market. These applications enable contact centers to achieve their critical goals of improved agent effectiveness and customer service at reduced costs. Vendors are now looking to expand the cope of traditional applications even further to enhance performance not only at the agent, but also at the contact center levels.

Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes. These systems in turn provide tangible quantifiable results such as short payback period and attractive ROI. The global agent performance optimization market is expected to witness significant growth owing to aforementioned benefits.

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Top Key Vendors:
Teleopti AB, Aspect Software Inc, Calabrio Inc, NICE Systems, CallMiner Inc, ClickFox Inc, Genesys Telecommunications Laboratories Inc, Bay Bridge Decision Technologies, Upstream Works Software, Verint Systems Inc, Voice Print International Inc, Nexidia Inc, GMT Corporation, Envision Telephony Inc

The workforce management solutions segment is also expected to continue experiencing demand from enterprises due to the need to accurately forecast and schedule the agent workforce in highly complex contact center environments. A key trend seen in this market is the increasing bundling of performance management with workforce management applications to maximize agent and contact center functioning. However, similar to quality monitoring, workforce management solutions are also evolving beyond their core applications of forecasting and scheduling in response to the growing needs of enterprises. Newer releases of this software contain several features that enable the optimization of people, process, and technology associated with the workforce management cycle, thereby further enhancing contact center performance, says the analyst. Workforce management products are increasingly being viewed as optimization enabling tools rather than as just a means of managing personnel.

The vendor landscape covered in this research study offers a comprehensive overview of the latest developments and investment pattern in the Global Agent Performance Optimization Market. Under investments, the report provides a brief overview of the major mergers and acquisitions in the big data security market. This market research report identifies key players in the market and provides a comprehensive analysis of their key company facts, business overview, segmentation, SWOT analysis, business strategies, and key information.

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Table Of Content:

Chapter 1 Agent Performance Optimization Market Overview

Chapter 2 Global Economic Impact on Industry

Chapter 3 Global Market Competition by Manufacturers

Chapter 4 Global Production, Revenue (Value) by Region

Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions

Chapter 6 Global Production, Revenue (Value), Price Trend by Type

Chapter 7 Global Market Analysis by Application

Chapter 8 Manufacturing Cost Analysis

Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers

Chapter 10 Marketing Strategy Analysis, Distributors/Traders

Chapter 11 Market Effect Factors Analysis

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