Loughborough, UK -- (SBWIRE) -- 01/28/2021 -- Customer care is critical to the functioning of any business. The quality of customer support services depends upon how well-trained, qualified and experienced the customer service staff is. It is important for businesses to adequately train and educate the workforce to develop and maintain effective customer care teams. Training courses can immensely help businesses train their employees to handle difficult situations with businesses. PTP is a reputable training programme provider that offers customer care training courses at various locations across the UK. The company provides highly interactive and innovative training courses that can help employees gain knowledge to deal with difficult customers. The training courses can have a plethora of benefits for businesses including:
- Improved knowledge and skillset
- Increased staff motivation and engagement
- Boost confidence and morale
- Increased customer satisfaction levels
- More customer loyalty
- Increased profit
- Improved reputation and brand building
- Fewer complaints
- Fewer bad reviews
PTP's customer care training courses can be critical in enhancing the personality and soft skills of the employees. Their training programmes can help employees recognise their inner potential by working on their strengths through a variety of techniques and methodologies.
PTP is one of the most sought-after names in the training industry, offering highly informative and proven training programmes to businesses and individuals. The organisation has gained a massive customer base all across the UK due to its unmatched commitment to quality and competitive pricing. The company has a dedicated team of professionals who combine their skills and talent to provide the best quality services to its customers. In addition to personal development training courses, the company also offers various other training programmes including finance and planning training, customer care training, management training and many more courses.
When asked about their customer care training courses, a representative from the company stated, "The main focus of their courses is to improve and refresh the skills of those who receive incoming calls from customers and suppliers. We offer a selection of Customer Care Training courses including Excellent Customer Care - Incoming Calls, Outstanding Customer Service Skills and Dealing with Difficult People. Our customer care training courses take place in our 7 major venues: London, Birmingham, Leicester, Bristol, Leeds, Manchester and Edinburgh."
About PTP
PTP provides hundreds of half-day, one-day and two-day courses in management training, sales training, customer care training, project management training and personal development training. PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for inquiries into management training and sales courses and the number of visitors to our stand.
For more information, please visit: http://www.ptp.co.uk
Contact Details:
PTP House,
102 Brook Street Wymeswold,
UK, LE12 6TU
Email: info@ptp.co.uk
Phone: 01509 889632