Riverside, CA -- (SBWIRE) -- 10/14/2011 -- In today’s troubled economy, small business owners are looking for any idea to cut costs. The trouble is that most cost cutting measures also diminish the customer experience. And, who can afford to offer less than spectacular customer service in this economic climate. This is where businesses in southern California have had a secret weapon in the telephone answering service, Professional Communications Network. However, the unfair advantage is no longer going to be limited to the southern California area.

Professional Communications Network, or PCN, is expanding its service area to allow businesses nationwide to take advantage of their excellent customer service. PCN is located in southern California, and they previously only offered their call center services locally to Los Angeles, Orange, and San Bernardino Counties, where they are known to offer their clients outstanding service at very reasonable prices.

Having a telephone answering service can allow even very small businesses to offer personalized and professional service to their customers. And this is vital to the long term viability of any small business. According to the Harris Interactive, Customer Experience Impact Report, 86% of consumers quit doing business with a company because of a bad customer service experience. That is up over 45% from 4 years ago. PCN provides excellent customer service which allows its clients to keep more of their clients be more profitable.

With the ever developing technologies available to telephone answering services, PCN is now able to offer that same service to clients nationwide. According to Brian White, the vice president of PCN, the move has been coming for some time, and the staff as a whole are very excited about the change. He says, “We have been looking for opportunities to expand and offer our services to more clients. We are looking forward to offering our same great service to a wider range of clients.”