Mumbai, Maharashtra -- (SBWIRE) -- 11/21/2011 -- HDFC ERGO General Insurance Company Ltd. has opened it’s 80th branch in Alwarpet, Chennai. The branch will handle all Inbound & Outbound customer calls offering more access points to customers to reach company quickly. The company is planning to take many such initiatives to further develop their customer service capabilities.
Considering the vital role played by the customer in company's growth, HDFC ERGO General Insurance Company Ltd. has aligned all its strategies to be customer focused. The company has launched a new vertical CEM (Customer Experience Management) to ensure a superior customer service delivery.
As a part of this initiative; HDFC ERGO General Insurance Company Ltd. inaugurated its 80th Branch in Chennai. The branch will be focused on Customer service and will handle all Inbound & Outbound customer calls. Earlier this month HDFC ERGO General Insurance Company Ltd. has also opened one more branch office in Sakinaka, Mumbai for similar operations. Now a customer can reach the company easily & quickly.
On this occasion Mr. Mukesh Kumar, Head – Strategic Planning Group said, “Providing a greater convenience to our customers is a continuous endeavor for us. In the days ahead, we plan to take many such initiatives to further develop our customer service capabilities. ”
Last year company launched online claim tracking system “E-Claims”. With the help of e-Claims module customers can track the status of their claims online. They need not necessarily visit the branch or call the company call center to get the status of the claims.
HDFC ERGO General Insurance Company Ltd. is a leading private insurer in India growing at a robust pace and making it's presence felt in GI space. As per last year's figures company has reported 40% growth. Company’s market share grew from 2.6% to 3% in 2010-2011.
About HDFC ERGO General Insurance Company Limited
HDFC ERGO General Insurance Company Limited is a 74:26 joint venture between HDFC Limited, India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. HDFC ERGO offers complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability Insurance in the corporate space.
HDFC ERGO is the 4th largest private sector general insurance company in India as rated by IRDA. HDFC ERGO has been expanding its presence across the country and is today present across 71 cities with 80 branch offices with an employee base more than 1107 professionals. The company has a wide distribution network comprising of brokers, retail and corporate agents, bancassurance besides its own direct sales force.
HDFC ERGO has been assigned the rating of ‘iAAA’ by ICRA indicating its highest claim paying ability. The company also has ISO certification for its claim services.