North Vancouver, BC -- (SBWIRE) -- 01/13/2010 -- On June 22nd, 2009, The Fort St. John Fire Department officially launches its Computer Aided Dispatch (CAD) system provided by FDM Software Ltd., North America’s leading public safety software developer.
The Fort St. John Fire Department provides dispatch services for the communities of Fort St John, Charlie Lake, Hudson’s Hope and Taylor, in addition to first responder EMS assistance to BC Ambulance throughout the coverage area. In 2006, the Department began looking for a solution that would help them optimize resources and provide the highest standard of emergency response. In January 2008, the Department implemented FDM’s Records Management System (RMS) to streamline data entry, reporting and analysis. The implementation of FDM’s fully integrated CAD system completes the project and enables dispatchers to quickly prioritize resource assignments during emergency response.
“We are very pleased to be moving forward with FDM’s integrated CAD and RMS system,” says Chief Fred Burrows. “Dispatchers can now access property, contact and hazmat details in a single click for effective pre-arrival preparation contributing to a quicker and safer response. We are also looking forward to reaping the benefits of the system’s reporting functionality. We will generate incident and other statistical reports for each department and study them to see if there are areas in which we can improve.”
“FDM has been working with Fort St. John for over a year now and we are very pleased that they chose us as their preferred solution,” says FDM Software Founder and President Ed Colin. “Our team is committed to client satisfaction and our goal is to build lasting relationships based on trust and hard work. We look forward to a thriving partnership with Fort St. John and attaining the highest standard of Emergency Response”.
FDM’s Computer Aided Dispatch is a fully configurable, scalable and easy-to-use system for emergency dispatch and multi-jurisdictional responses. With its failsafe reliability, FDM CAD systems dispatch accurate information for shortened response times, streamlined reporting and increased responder safety.
About Fort St. John Fire Department
Operated by the City, the Fort St. John Fire department provides 18,000 residents with fire suppression, rescue services, first responder medical calls, building inspections and prevention and education programs. The Department's 22 full-time employees and 14 volunteer firefighters provide these services to a 27 square mile area around Fort St. John and five miles north, south and east of the City.
About FDM Software Ltd
With more than 19 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations serving 400 jurisdictions throughout North America.
FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, North Carolina and Utah.
Media contact:
Leslie Vice, Marketing Communications Coordinator
t: 604-986-9941 | e: lvice@fdmsoft.com | w: fdmsoft.com