London, England -- (SBWIRE) -- 03/16/2010 -- While many courier and freight companies are still faced with staff losses and other cutbacks during this tough economic climate, ParceLLink has gone from strength to strength, investing in new technology and even doubling their workforce.

ParceLLink’s continued growth has been credited to a newly refreshed customer service approach and a more efficient and client-friendly IT infrastructure and has led to the opening of a 2nd office at London Heathrow Airport.

ParceLLink has successfully found ways to improve processes and systems to help increase sales results over the past year. For example, ParceLLink’s ‘Request a Customised Quote’ option has been instrumental to increasing accessibility to those customers who have something out of the ordinary and as such, has driven sales.

Continued business growth has created the need for additional personnel in the most important area of any business: customer care. The ParceLLink customer experience has been extended with the company’s Double Check Process where ParceLLink staff members check the details of each shipment, and contact customers to verify these. This approach reduces the risk of customers experiencing unexpected, additional charges, missed collections or deliveries, and ensures the shipment gets from point A to B seamlessly. By enhancing the service that it’s customers can expect, ParceLLink has seen an increase sales volume from it’s regular clients.

About ParceLLink:
ParceLLink® is an online courier broker. They provide businesses and individuals with a wide range of domestic and international courier services. Founded in 2004 and with it’s head office in London Heathrow Airport, ParceLLink now serves hundreds of customers every month.