Fort Lauderdale, FL -- (SBWIRE) -- 05/18/2010 -- J.M. Field Marketing, a leading provider of integrated marketing solutions, announced the addition of a live chat program to its online store to provide a better shopping experience for customers with questions or concerns.
Since customers are used to brick-and-mortar stores where they can touch and weigh the merchandise, J.M. Field Marketing is providing the next best thing, live answers available with one click. Through this J.M. Field Marketing can turn anonymous website visitors into active prospects, engaging in a conversation with professionally trained agents. Their live chat agents are fully equipped to answer customer’s questions about the availability of other styles and colors, the minimum order quantity, the cost of the artwork and other questions. J.M. Field Marketing’s partnership with WebsiteAlive™, a leader in cross-platform/cross-browser live chat support, will allow them to continue to provide customer service via online chat.
Since the addition of the live chat feature to the J.M. Field Marketing homepage was a great success, the inclusion of the live chat feature to its online store is another way for J.M. Field Marketing to show customer’s that they’re always there for them. Live chat extends communication opportunities between buyer and seller while maximizing the customer’s overall satisfaction with their website experience. The quest to provide live chat for customers benefit is a direct reflection J.M. Field Marketing’s values and plan to provide great customer service all the time.
“The addition of the online chat feature to our online store takes our customer care to the next level of technology and service. At J.M. Field marketing, we are always striving to create and experience for the customer whether it is in person or online,” commented Jack Field, the president of J.M. Field Marketing.
J.M. Field Marketing is a dedicated marketing and fulfillment company, offering fulfillment services, graphic design, website design, trade show displays, direct mail programs, printing services and kitting services. By customizing the online chat feature and integrating it into the web store, J.M. Field Marketing has added another Web 2.0 feature to its site to reach the next level of technological prestige.
About J.M. Field Marketing (http://www.jmfieldmarketing.com)
J.M. Field Marketing is a South Florida based company that is an industry leader in creative services, promotional items, direct mail and marketing materials, warehousing, online order processing as well as web-based inventory management. We also offer integrated direct marketing solutions developed, produced, and managed by one team, from one location. The main goal of J.M. Field Marketing, as it has been for over 20 years, is to work daily to provide simple and cost-effective integrated marketing solutions for all its clients.
About Website Alive (http://www.websitealive.com)
Since 2004 AliveChat software from WebsiteAlive™ has been the leader in cross-platform/cross-browser live chat support. AliveChat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, AliveChat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 10,000 businesses and companies, WebsiteAlive’s industry-leading AliveChat technology platform provides one of the best online chat solutions available today.